Read Me — NetResults Tracker Firefox 8 - 12 and Safari 5.1 Patch

These are the Release Notes for Firefox 8 - 12 and Safari 5.1 Patch for NetResults Tracker versions: 6.5.0, 6.5.1, 6.6.0 and 6.6.1. Please do not apply this patch on any other Tracker version. Please review the information below and contact NetResults Technical Support with any questions you have before applying the patch.

Reason for the Patch

This patch allows NetResults Tracker versions 6.5.0, 6.5.1, 6.6.0 and 6.6.1 to be used by Firefox 8 - 12 and Safari 5.1 browsers.

Contents

The patch file is included in a zip archive named NRT_Firefox8_Safari51_Patch.zip.
The zip archive contains the following files in the following folders. All times are modification times in Pacific Time.

CheckBrowser.inc            11/14/2011 9:45 PM

Prior to Installing the Patch

Prior to installing this patch, you must do the following.

1. Verify that you are using NetResults Tracker version 6.5.0, 6.5.1, 6.6.0 or 6.6.1

   Login to a workgroup in your installation and look in the top right. It should say Powered by NetResults Tracker version 6.5.0 or 6.5.1 or 6.6.0 or 6.6.1. If the version is not any of these, do not apply this patch. Use of this patch on any other version will not work.

2. Backup your NetResults Tracker Installation

   Review and backup your installation using the following NetResults Tracker Knowledge Base article.

Installation Instructions

After you have followed the instructions in the 'Prior to Installing the Patch' section (above), follow the instructions below to apply this patch to your NetResults Tracker installation.

1. Unzip the NRT_Firefox8_Safari51_Patch.zip file into a temporary directory (for example, C:\temp). The patch should contain the following files listed in the Contents section above.
2. On the web server machine where NetResults Tracker is installed, login to Windows as local Administrator (or a user in the local Administrators group).
3. Login to Workgroup Management System (WMS) as ptadmin in a new browser.
4. Click on Admin icon in the tool bar. Select the option (View Common Parameters used by WMS) and click the Continue button.
5. In the 'View Global Information' page, write down the value for Web Directory. You will need this value later in this process. By default, it will be C:\Inetpub\wwwroot\NetResultsTracker. It may be a value other than the default, if the default was overridden during the original installation.
6. Block all your workgroups. To block all workgroups, do the following:
   1. Click on the Admin icon. Select the option (Block/Unblock Workgroups) and click the Continue button.
   2. Select all the check boxes and click the Block/Unblock button. Click OK to confirm.
   3. The State column should display Blocked for all workgroups.
   You have blocked user access to all of your workgroups.
7. Copy the patch file from the temporary directory in step 1 into the following directory: <Web Directory>\ptadmin\Include, where <Web Directory> is the directory you looked up in step 5. Click Yes to replace the old version of the file.
8. Copy the patch file from the temporary directory in step 1 into the following directory: <Web Directory>\ptcommon\Include, where <Web Directory> is the directory you looked up in step 5. Click Yes to replace the old version of the file.
9. Copy the patch file from the temporary directory in step 1 into the following directory: <Web Directory>\pttemplate\Include, where <Web Directory> is the directory you looked up in step 5. Click Yes to replace the old version of the file.
10. Repair each of your workgroups. To repair each workgroup, do the following:
    1. In the Workgroup Management System (WMS), click on the Repair icon.
    2. Select the workgroup name from the pulldown and click on the Repair button.
    3. Select ONLY Option 1 Copy Web Files and deselect (uncheck) the other two options (Option 2 and Option 3). It is very important that options 2 and 3 are not checked as resetting file system permissions and IIS application settings to their defaults will lose all customization you have made to your installation (possibly resulting in a system that no longer functions properly).
    4. Click on the Repair Workgroup button to proceed and complete the repair operation. Click OK to confirm.
    This repair operation copies the patch file to each workgroup. Perform steps 10-a to 10-d (above) for each of your workgroups.
11. Unblock all your workgroups. To unblock all workgroups, do the following:
    1. Click on the Admin icon. Select the option (Block/Unblock Workgroups) and click Continue button.
    2. Select all the check boxes and click the Block/Unblock button. Click OK to confirm.
    3. The State column should display Active for all workgroups.
    You have unblocked user access to all of your workgroups.
12. Click on the Logoff icon in WMS and close your web browser.
13. You have now applied the patch to your NetResults Tracker installation.

If you have any questions regarding this patch, please contact NetResults Technical Support.