NetResults Tracker
Email Notification

An important aid to timely and smooth processing of the defect tracking process is automatic notification of events. Standard Internet email is the most widely accepted form of notification.

There are several events that could trigger notification:

For each of these events, a set of users may be affected. When a record is added, the following users may be interested:

When an edit or task operation is performed on a record, the following users may be interested:

When a record is deleted, the following users may be interested:

On a change of record state, the following users may be interested:

On a change of record assignment, the following users may be interested:

Determining which users and under what events notification should occur is really a trial-and-error process determined by the personal working habits and preferences of users of the system. The issue should be discussed and tested with the users in your organization until consensus is reached on the desired behavior.

Email Notification Preferences can be customized by clicking on the Admin icon in the Button bar, then clicking on the Email Configuration button. Details on setting your email preferences can be found in the Email Configuration Help section.


Alerts

If you have purchased Tracker Enterprise Edition, the Alerts feature is another means of generating email notifications. Alerts are notifications that can be triggered relative to a date field in a record or based on a lack of change of status.

Alerts can be set differently for each individual record if desired. Alerts can also be set based on:

Alerts can be set to notify the following users: Information about customizing Alerts can be found in the Alerts Help section.