It is common for a bug tracking system to be called upon to handle the requirements of several independent projects. Different product development teams, or perhaps even marketing and customer support organizations may wish to use the system at the same time, with slightly differing needs. ProblemTracker supports multiple project development, including independent customization for each project - on a single server.
Shared Data Record And Workflow
If projects all share a common schema (data record) and workflow, any number of projects can be supported using a single ProblemTracker workgroup installation. The Product field (which can be re-named via the Administrator interface) can be used to distinguish records for each project. This is usually fine for smaller organizations and web site development where the same product development methodology is applied to a small number of products. In this case it is recommended that you install either the Software Development (ptdev) or Web Site Development (ptweb) workgroup, depending upon whether you are developing software or a web site.
Independent Data Record And Workflow
Another common requirement for larger organizations is that is that each project requires a customized workflow or schema (data record). ProblemTracker supports this by allowing you to install any number of ProblemTracker workgroups on the same server. Each workgroup can be independently customized and accessed via a unique URL. And, each workgroup has its own database. This allows each workgroup to operate separately. And, it simplifies the process of moving a workgroup to a new machine (without affecting the existing workgroups) should organizational changes or load balancing requirements necessitate such a move.
Installing Additional Workgroup Support
If your organization has the need for multiple workgroups, you should do the following on the web server machine on which ProblemTracker is installed.
Should you later decide to remove some additional workgroups, you can use the Setup program to remove (as well as add) workgroups.
The Setup program provides support for up to 5 workgroups (4 Software Development and 1 Web Site Development workgroup), and more can be installed via the instructions provided below.
Each copy uses the same name for both the installation directory and the ODBC DSN as shown in this table:
Installing Support For More Than 5 Workgroups
You can install more ProblemTracker workgroups on a server by following these instructions (use ptweb in place of all instances of ptdev in the following instructions if you would like to start with the Web Site Development Template rather than the Software Development Template):
"datasource=ptdev" => "datasource=pt_tools"
"/ptdev/" => "/pt_tools/"