NetResults ProblemTracker
Installing ODBC

Determining if ODBC is Installed

 
ProblemTracker requires installation of the Microsoft ODBC Administrator and Microsoft Access drivers on the web server host. It is very likely that your system already has these components installed. You may verify this by:

For Windows NT/Option Packs
Open the Control Panel and looking for an icon labeled either "ODBC" or "32bit ODBC". If you can locate this icon, then these components are installed on your system and you canclick on a link below to proceed to the specific installation instructions for your database:

For Windows 2000 Server
The following item should be in your start menu.
Start->Programs->Administration Tools->DataSource (ODBC)
If you can locate this start menu item, the components are installed on your system. You can click on the applicable link below to proceed to the specific installation instructions for your database.

If you encounter difficulties using ProblemTracker and receive ODBC error messages, you may need to upgrade the ODBC components installed on your system. Please refer to the following instructions if this should occur.

Installing ODBC

If you need to install or upgrade ODBC, use the URL to download the Microsoft Data Access Components (MDAC) Version 2.1 directly from Microsoft Corporation:

http://download.microsoft.com/download/dasdk/mdac/2.1.2.4202.3/W9XNT4/EN-US/mdac_typ.exe

After downloading, run the MDAC Setup program and perform a complete installation.