NetResults ProblemTracker
Problem History

ProblemTracker keeps a history of activities for all records. This history allows you to keep an audit trail of which individuals worked on a particular problem record, and when they worked on it.

To view the history for a particular record, use the View command to bring up the record. If you are allowed to view the history, it will appear on this page.

You can also run specific queries over the history records to obtain statistics, such as the number of records that underwent a particular state transition within a particular time period. To run a history query, use the History button located in the Button Bar.

The following table lists the actions documented by the record history with a description:

Action Description
ADD The record was added to the database
ATTACH_ADD An attachment file was added to the record
ATTACH_DELETE An attachment file on this record was deleted
ATTACH_EDIT An attachment file on this record was edited
DELETE The record was marked as deleted
EDIT The record was modified while using the Edit operation
EDIT_STATUS The status of the record was changed while using the Edit operation
SCC_ADD A source code file was added to this record
SCC_DELETE A source code file on this record was deleted
SCC_EDIT A source code file on this record was edited
TASK The record was modified while using the Task operation