ProblemTracker is a web application and is accessed by using a standard web browser. Once correctly installed on a web server by the ProblemTracker Administrator, you access ProblemTracker by entering the appropriate URL into your browser.
Once installed, ProblemTracker can be accessed via the following URL:
where serverName is the TCP/IP name of the host where the ProblemTracker server software is installed, and workgroup is the name of the ProblemTracker workgroup.
For example, if you installed the default workgroup on a server named MyServer , you would use this URL:
Optionally, you can browse to any ProblemTracker workgroup by omitting the "ptlogin.asp" from the URL above as that is configured as the default page for each workgroup.
This will present the ProblemTracker login screen where you can enter your User ID and Password. If this is your first time using ProblemTracker, please see your Administrator for your User ID and Password. If you are the Administrator and this is your first time using ProblemTracker, please login using Admin as the User ID and Admin as the Password. Then, please change the Password.