ProblemTracker is fully integrated with Internet standard SMTP email, supporting the following features:

• Email Notification messages can be sent to users and groups triggered by an action on a record (adding, editing, tasking, deleting) or a change in status or assignment
• Alerts Email Notification messages can be sent to users and groups at a designated date and time as a reminder about a record or a means of escalating a record.
• Discussion Email Notification messages can be sent to users and groups to invite them to participate in a discussion or to notify them about a new post to a discussion.

Email administration related to each of the above features is performed by pressing the "Email Configuration" button on the ProblemTracker administrator, displaying the Email admin page as shown below:

The remainder of this section covers the following topics:

• General Server Configuration
• Sending an Administrative Email
• Setting Notification Preferences
• Default Notification Preferences
• Email Notification Message Types