NetResults ProblemTracker
Email Notification

An important aid to timely and smooth processing of the defect tracking process is automatic notification of events. Standard Internet email is the most widely accepted form of notification.

There are several events that could trigger notification:

For each of these events, a set of users may be affected. When a problem record is added, the following users may be interested:

When an edit or task operation is performed on a problem record, the following users may be interested:

When a problem record is deleted, the following users may be interested:

On a change of record state, the following users may be interested:

On a change of record assignment, the following users may be interested:

Determining which users and under what events notification should occur is really a trial-and-error process, determined by the personal working habits and preferences of users of the system. The issue should be discussed and tested with the users in your organization until consensus is reached on the desired behavior.