There are several preferences that are applied to all areas of the Knowledge Base. These preferences include setting the workflow state where Knowledge base articles are published as well as selecting date and time formats.

To set the Knowledge Base Preferences:

1. Login to ProblemTracker as Admin
2. Click on the Admin icon
3. Click on the Knowledge Base button
4. Click on the Preferences button to the left of "All Pages"
5. Make selections for the preferences, then click OK to save your selections

The preferences that can be set for all Knowledge Base pages are described below:

State(s) in which the Knowledge Base articles can be published
Choose a state or a state group as the state(s) where articles are published to the Knowledge Base. When a Knowledge Base article has the Status field set to the state(s) selected for this preference, the article can be viewed using the Search Page -- it is available to all end users searching the Knowledge Base.

Multiple states can be selected for this preference by creating a state group in the < a href="bots_admin_process.htm">Define Workflow page of the Administration section and selecting the new state group for this preference.

Date Format
Select the date format that should be used when displaying date fields in the Knowledge Base articles and related pages (Search, Results, and Item pages).

Time Format
Select the time format that should be used when displaying date fields in the Knowledge Base articles and related pages (Search, Results, and Item pages). Selecting 12 Hour will display the time using the numbers 1-12 to represent each hour. Choosing 24 hour will display the time using the numbers 0-24 to represent each hour.

Time Zone
Select the time zone that should be used when displaying date fields in the Knowledge Base articles and related pages (Search, Results, and Item pages). The list of available time zones is based on the operating system of the ProblemTracker server machine. The following Help sections contain the times for the server operating systems supported by ProblemTracker: Windows 2000 and XP Time Zones Windows NT 4.0 Time Zones

Adjust to Daylight Saving Time (DST)
Checking the box here will enable the system to adjust the workgroup data to account for daylight saving time. If you selected a time zone for the workgroup where daylight saving time is observed, it is recommended that you enable this option.