Default Personal Preferences for New Users

To modify the ProblemTracker user preferences, press the "User Preferences" button located on the ProblemTracker Administrator home page. You can modify the following preferences:

Report Settings

• Maximum Records per Page
  This option restricts the maximum number of records to be displayed in the results of Home and Query reports. The default is 20 records per page. The maximum value for this setting is 100 records per page. Individual users can specify their own setting in the Personal Preferences page.

• First Home Page Report
  This option specifies the saved query which will be used for the First Home Page Report for all users upon installation. Individual users can specify their own selection in the Personal Preferences page. By default, the saved query "Assigned To Me [Users]" is selected for this option. This saved query will display all records assigned to the login user. All saved queries within your database will appear in this pulldown as options for this field. To modify saved queries, please see the section Using Saved Queries & Reports.

• Second Home Page Report
  This option specifies the saved query which will be used for the Second Home Page Report for all users upon installation. Individual users can specify their own selection in the Personal Preferences page. By default, the saved query "Reported By Me [Users]" is selected for this option. This saved query will display all records reported by the login user. All saved queries within your database will appear in this pulldown as options for this field as well as the option "No Report", which will remove the second home page report from being displayed. To modify saved queries, please see the section Using Saved Queries & Reports.

Date Settings

• Date Format
  The date format supports arrangements between month, day and year fields which are common in most countries of the world. This date format will be used in all date values generated by ProblemTracker to support international date conventions. Legal formats are "mm dd yyyy"(default), "dd mm yyyy" and "yyyy mm dd".
  Important! -- the date format choice must conform to a date field format recognized by your database based on localization settings on your platform. Individual users can specify their own setting in the Personal Preferences page.

• Time Format
  The time format determines the format of any time values generated by ProblemTracker. The option "12 hour" will display the time using the numbers 1-12 to represent each hour. The option "24 hour" will display the time using the numbers 0-24 to represent each hour. Individual users can specify their own setting in the Personal Preferences page.

• Time Zone
  The time zone selected will be used for all data in the workgroup. The time zone you select for this option will also be used as the default for new users. To see a complete list of time zones available in your operating system, please refer to one of the following sections:
  Windows 2000 and Windows XP Time Zones
  Windows NT 4.0 Time Zones

• Adjust to Daylight Saving Time (DST)
  Checking the box here will enable the system to adjust the workgroup data to account for daylight saving time. If you selected a time zone for the workgroup where daylight saving time is observed, it is recommended that you enable this option.

Dependent Pulldowns

• Enforce Pulldown Dependency in Query Page
  This option determines whether the dependent relationships between pulldown fields configured in this workgroup via the Admin section will be enforced when using the Query operations.

Multi-Line Field Settings

• Display Window
  Select the maximum number of lines that should be displayed when viewing the text within a "BigText" field. By default, this will be set to 5 lines. If the contents of a BigText field extend beyond the number of lines set in this preference, the user will have the ability to scroll to see the complete contents of the field. If the user is using Internet Explorer as the browser, the option to expand the window to see the complete contents by clicking on the "+" will be available.

Discussion Settings (Enterprise Edition Only)

• New Post Notification
  This option determines when a user will be notified about discussions via email. Selecting "No Email" indicates that a user should not receive any email notification messages related to discussions. Selecting "Receive Email for each New Post" indicates that a user will receive one email notification for each new post in a discussion to which he / she is subscribed. Selecting "Receive Email for the first New Post to each Thread" indicates that the user will receive one email for the first post made to a discussion thread to which he / she is subscribed. Once the user browses to the message list of the thread, the next new post made to the thread will trigger another email to be sent to the user.

• Invitation Notification by Email
  This option determines whether a user should receive an email notification message when he / she has been invited to participate in a discussion initiated for a particular record. Selecting "Yes" indicates that the user should receive an email invitation for each new discussion.

• Message Display Window
  Enter the number of lines of text you wish to see when displaying a message within a discussion. The default setting is 5 lines of text.