NetResults ProblemTracker
Uninstalling ProblemTracker

ProblemTracker fully supports Windows uninstall, and can be removed from the web server by using the icon labeled "Repair-Uninstall ProblemTracker" that is located in the ProblemTracker Program folder, or by using the "Add/Remove Programs" icon in the Control panel. This operation must be done while logged in as Administrator (or a user in the Administrators group) on the web server machine on which ProblemTracker is installed. After starting the Setup program from the ProblemTracker Program folder or Add/Remove Programs, click Next on the welcome dialog. Then select Remove and on the next dialog and click Next. You can also select Repair on this dialog to reinstall the ProblemTracker files, if you feel some of those files have been accidentally modified or removed.

If you were using the Alerts feature, after uninstalling ProblemTracker you must manually delete the Scheduled Task created for the Alerts function. To do this,

  1. Go to Start->Settings->Control Panel
  2. Double click on Scheduled Tasks
  3. Right click on the Scheduled Task used for ProblemTracker Alerts
  4. Select Delete