Web-based collaboration software for bug tracking, change management, support, and help desk.

NetResults Tracker for Help Desk Software

NetResults Tracker is a powerful, easy-to-use web-based collaboration tool. See how NetResults Tracker can help your company.

Guided Tour

See how Tracker can be used as a Help Desk application.

Try Tracker for FREE

Self-service Help Desk Software

IT is critical to the operation of a company. Typically, IT receives a large number of work orders everyday.

NetResults Tracker enables IT to:

  • Manage work orders from submission to resolution.
  • Create work order tickets and assign to technicians automatically.
  • Know where each ticket is in the resolution process and ensure no ticket slips through the cracks.
  • Improve responsiveness by enabling your customer to submit work orders and obtain status via standard web browsers, 24 hours a day, 7 days a week.
  • Track and enforce your Help Desk processes.
  • Report and measure the effectiveness of your Help Desk processes.
  • Create and maintain searchable knowledge base (frequently asked questions) to allow customers to help themselves.

The result is streamlined Help Desk, increased customer satisfaction, and higher productivity and lower cost.

NetResults Tracker Help Desk Software Features

NetResults Tracker help desk software and hosted application offers:

  • Online case capture via Web and email
  • Auto-response email
  • Automatic case assignment
  • Case management
  • Workflow automation
  • Alerts and escalation
  • Knowledge base
  • Asset Management
  • Customer self-service portal
  • Automatic discovery/reporting of workstation configuration
  • Multi-national support
  • Service metrics and analytics

Contact Sales

Contact our Sales staff to assist you with your questions regarding product features, pricing, and more.

Try Tracker for FREE

  • Take a quick Guided Tour.
  • Get a Custom Demo over the Internet from one of our engineers.
  • Sign up for your Personal Live Trial.  No software to install.  We create a workgroup with admin access on our servers for your exclusive use.  All you need is a web browser.

Service or Software

NetResults Tracker is available as a hosted solution (software-as-a-service) or packaged software (for you to install on your server).



NetResults Tracker (also called NRTracker) is a web-based collaboration software for bug tracking, defect tracking, issue tracking, change management, workflow management, process management, knowledge base, help desk, and automated support portal.


NetResults Tracker is available as a hosted solution (Software-as-a-Service (SaaS)) or as a packaged software.