NetResults


Tracker

Web-based collaboration software for bug tracking, change management, support, and help desk.

NetResults Tracker Online Hosted Service Pricing

On-Demand Hosted Service

NetResults Tracker Online is an ASP hosted offering of NetResults Tracker. Just like NetResults Tracker, there are two versions:

  • NetResults Tracker Standard Edition (NRT-SE) Online
  • NetResults Tracker Enterprise Edition (NRT-EE) Online

They are available through monthly subscription and are priced based on the number of user accounts you subscribe to. A subscription includes:

  • Full use of NetResults Tracker Standard or Enterprise Edition features (except for source code integration)
  • Automatic updates at no extra cost
  • Automatic data backup
  • Product support at no extra cost

The prices per user account are:

Number of User Accounts Standard Edition Monthly Standard User Account Fee Enterprise Edition Monthly Standard User Account Fee Standard/Enterprise Edition Monthly Restricted* User Account Fee
1 to 25 $19 $22 $10
26 to 50 $18 $21 $10
51 to 100 $17 $20 $9
101 to 200 $16 $19 $9
For more pricing information or to order: Subscribe Now! Subscribe Now! Subscribe Now!

* Support Customer (Restricted) Accounts are intended for your support and helpdesk customers who need only limited functionality, such as reporting issues, checking status on issues they have reported, and running text reports (Saved Queries) on the Home page to view summaries of issues they have reported. See the Help section which explains the features that are (and are not) available to Restricted users. More information on accounts for your customers and partners.


Add-on Options Pricing

Products Price
Submit via Web (Inet Page) for your unlicensed support customers ( details )
Allows your anonymous users (users without user accounts) to submit issues via the Web. For users who need to submit issues, but do not need to track the status. If your users need to track status as well as submit issues, please get them the standard NRT-SE Online user accounts, NRT-EE Online user accounts, or Restricted user accounts.
$35/month for up to 500 issues/month;
$65/month for up to 1,000 issues/month;
$150/month for up to 2,500 issues/month;
$275/month for up to 5,000 issues/month;
Contact Sales for over 5,000 issues/month
Submit via Email ( details )
Allows your users to submit issues by sending emails.
$35/month for up to 500 issues/month;
$65/month for up to 1,000 issues/month;
$150/month for up to 2,500 issues/month;
$275/month for up to 5,000 issues/month;
Contact Sales for over 5,000 issues/month
Knowledge Base ( demo, details )
Allows you to create searchable knowledge base and publish the knowledge base on your Web site.
$75/month
Additional Special Backup Requested by Customer
In addition to the regular backup (which is free), customer can request for additional backup or restore.
$50 each time
Data Migration from NRT Online
We can export your NRT Online data so that you can import them to your internal NRT installation
$50 each time

With your subscription, your credit card is billed at the beginning of each monthly service period. You can cancel your subscription anytime, but no refunds will be given on the remaining unused service period.

Service or Software

NetResults Tracker is available as a hosted solution (software-as-a-service) or packaged software (for you to install on your server).

NRT-SE vs NRT-EE

NRT-EE is designed for enterprise users. It includes all the features of NetResults Tracker Standard Edition (NRT-SE); in addition, it offers enterprise features such as discussions, and alerts & escalations.

NRT-SE Online and NRT-EE Online

These are hosted applications of NetResults Tracker Standard Edition and Enterprise Edition. NRT-SE Online and NRT-EE Online subscriptions are available for a flat monthly fee.

Licenses for Customers and Partners

See the licensing options available for your customers and partners.

Contact Sales

Contact our Sales staff to assist you with your questions regarding product features, pricing, and more.

Prices subject to change without notice. All amounts stated in U.S. Dollars. State and local sales tax not included.

 

 


NetResults Tracker (also called NRTracker) is a web-based collaboration software for bug tracking, defect tracking, issue tracking, change management, workflow management, process management, knowledge base, help desk, and automated support portal.

 

NetResults Tracker is available as a hosted solution (Software-as-a-Service (SaaS)) or as a packaged software.